Electronic Performance Support in Learning Management Systems

It has taken nearly 20 years, but electronic performance support systems (EPSS) are finally appearing in learning management systems. EPSS are integrated, computer-based support systems (LMS) designed to provide an individual just-in-time support while the individual is performing a particular task. Help is provided to individuals in the form of expert systems, multi-modal data, software, and instructional tutorials. Electronic performance support provides a sheer contrast to training, as training focuses on preparing individuals to perform. Such preparatory approaches are not used in EPSS; these systems support individual performance.

The learning management system Canvas provides one example of electronic performance support. This LMS uses just-in-time tutorials in its Sidebar feature to support students and faculty with critical tasks at the moment of need. While the Sidebar in Canvas represents a major milestone in LMS development, innovation in LMS design is just beginning.